Privacy Policy
U Time – Encontros Calorosos LDA
Rua de Sant'Ana á Lapa 212A 1350‑290 Lisboa, Portugal
NIPC: 519078608
Email: eva@utime.world
Phone: +351 913 24 38 40
Website: utime.world
Last updated: 2026
1. Introduction
This Privacy Policy explains how Encontros Calorosos LDA (“U Time”, “we”, “our”, “us”) collects, uses, stores and protects your personal data when you visit our website or engage in coaching, counselling, retreats, workshops or related services. We comply with the General Data Protection Regulation (GDPR), the NOBCO Complaints Regulations, the International Code of Ethics (Global Code of Ethics – EMCC/NOBCO), and the EATA Code of Ethics for Transactional Analysis practitioners. By using our website or services, you consent to this Privacy Policy.
2. Who We Are
Encontros Calorosos LDA is the data controller for all personal data processed in the context of our coaching, counselling, retreats and workshops. We are not required to appoint a Data Protection Officer (DPO).
3. Ethical Framework
U Time adheres to:
- The International Code of Ethics (Global Code of Ethics) – EMCC/NOBCO
- The EATA Code of Ethics
- The NOBCO Complaints Regulations These frameworks guide confidentiality, data protection, professional boundaries, supervision and responsible practice. You can read the codes here: Global Code of Ethics: https://www.globalcodeofethics.org EATA Code of Ethics: https://eatanews.org/ethics/
4. What We Do
We provide executive coaching, counselling, organisational coaching, workshops, retreats, group programmes and online or in‑person sessions. We process personal data only when necessary to deliver these services safely, ethically and professionally.
5. Personal Data We Collect
We may collect:
- Name, address, email, phone number
- Emergency contact details
- Intake forms and questionnaires
- Notes from sessions
- Health‑related information you choose to share
- Payment information
- Communication via email, phone or online platforms
- IP address, browser type, cookies and website analytics. We do not knowingly collect data from children under 13.
6. Legal Basis for Processing
We process your data based on:
- Legitimate interest (providing coaching/counselling services)
- Contractual necessity
- Explicit consent
- Legal obligation
- Vital interest (rare safety concerns)
7. How We Use Your Data
We use your data to:
- Provide coaching, counselling, retreats and workshops
- Prepare and deliver personalised guidance
- Communicate with you
- Manage bookings and payments
- Ensure safety and duty of care
- Comply with ethical standards
- Handle complaints according to the NOBCO Complaints Regulations
- Improve our website and services We do not sell or share your data for marketing purposes.
8. Sharing Your Data
We only share your data when necessary and with:
- Secure payment processors
- IT service providers (e.g., Tresorit for encrypted storage)
- NOBCO (only if a formal complaint is filed)
- Legal authorities when required by law We never share session content unless legally required.
9. Data Storage & Security
We store your data securely using:
- Tresorit (end‑to‑end encrypted storage)
- Encrypted devices
- Secure email practices
- Limited access We take all reasonable measures to protect confidentiality.
10. Retention Periods
- Coaching/counselling records: 5 years
- Administrative and financial records: 7 years
- Email communication: up to 2 years
- Retreat registrations: up to 2 years after the event You may request earlier deletion unless legal obligations prevent this.
11. Cookies
Our website uses cookies to improve user experience, analyse traffic and remember preferences. You can disable cookies in your browser settings.
12. Your GDPR Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent Requests can be sent to eva@utime.world. We respond within one month.
13. Complaints Procedure (NOBCO)
As a NOBCO‑affiliated coach, I adhere to the NOBCO Complaints Regulations. Clients may discuss concerns directly with me or submit a formal complaint via the NOBCO Complaints Handling Committee. More information: www.nobco.nl
14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
U TIME is part of Encontros Calorosos LDA
COPYRIGHT © 2026 | ALL RIGHTS RESERVED
GENERAL CONDITIONS | PRIVACY POLICY
Professional Standards: U TIME works in a non‑clinical context and follows the professional standards of EMCC. When specialised psychological or medical support is needed, we collaborate with a trusted network of licensed professionals. U Time is covered by professional liability insurance in Portugal.